Terms and Conditions
This site is provided as a service to our customers. Please review the following basic rules that govern your use of our Site (the "Agreement"). Although you may "bookmark" a particular portion of this Site and thereby bypass this Agreement, your use of this Site still binds you to the terms.
Site Materials, Trademarks and Copyrights
All of the content you see on this Site, including, for example, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text, are subject to intellectual property rights or licenses held by Big Blue Ocean Marine, one of its affiliates or by third parties who have licensed their materials or otherwise provided it for use to Big Blue Ocean Marine. The Big Blue Ocean Marine names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of Big Blue Ocean Marine or one of its affiliates. All other marks are the property of their respective companies. Fair use of Big Blue Ocean Marine trademarks (if applicable) require proper acknowledgment.
All content and Materials on this Site, and all software used on this Site, is the property of Big Blue Ocean Marine or its content or software suppliers, as applicable, and protected by copyright laws. You may use the Materials on this Site as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the Materials on this Site is strictly prohibited. You agree to comply with all copyright laws worldwide in your use of this Site and to prevent any unauthorized copying of the Materials.
While we will make every effort to fulfill all orders, we cannot guarantee the availability of any particular product displayed on this Site. We reserve the right to discontinue the sale of any product or service, to remove any Materials listed on this Site and to change pricing, terms, specifications and warranties at any time without notice. Product prices offered on this Site may vary from other advertised prices due to varying conditions in different geographic markets or distribution channels. The prices displayed on this Site are quoted in both Canadian and U.S. dollars, and such prices do not include shipping and handling or sales taxes, if applicable. The Customer is responsible for the payment of any shipping and handling charges, customs duties, and province, state, and local sales or use taxes that may apply to your order. All orders are charged/processed in USD.
Orders will be shipped in a timely manner. If a higher level of shipping method of service is indicated, Big Blue Ocean Marine will do its best to have your order shipped within the time-frame indicated. Shipping days are based on a “Business Day” which is a day other than Saturday, Sunday or public holiday. For more on shipping information please see “Shipping Info.”
Please note that Big Blue Ocean Marine cannot anticipate and or control the amount of time which customs (if applicable) may take to process or otherwise “release” a shipment once it has been received by them; Big Blue Ocean Marine is therefore not responsible or liable in any way for the result(s) of such a delay and or occurrences. Big Blue Ocean Marine can also not control or anticipate a shipping delay from the result of a complication with shipper such as but not limited to power outage, computer issues or otherwise which would affect the delivery day.
The customer is responsible in reviewing all items as correct for their application; Big Blue Ocean Marine is not responsible for any and all items ordered found by customer to be incorrect. In the event of incorrect item ordered, customer must abide by the conditions of the return policy. Customer is responsible in providing correct Bill To and Ship To information to Big Blue Ocean Marine; Big Blue Ocean Marine is not responsible for items returned to warehouse due to incorrect Ship To address given by customer. In the even of a returned item to Big Blue Ocean Marine due to incorrect or undeliverable address provide by customer, Big Blue Ocean Marine will attempt to contact customer with the provided contact information of customer upon purchase of items. Customer must then provide correct ship to address information and will be charged the shipping costs for items being shipped; payment will be required before items are shipped out.
You can place your order in the following ways:
1. Order Online: Shop bigblueoceanmarine.com 24 hours a day, seven days a week.
Please Note: Even though orders can be placed at any time and on any day of the week when shopping online, your order will be processed within our Business Hours and days of operation. Business Hours are Monday – Friday 8:00am – 5:00pm Pacific Standard Time (PST)
2. Order by Phone: 1 (250) 713 1018
3. Order by Email: firstname.lastname@example.org
4. Order by Mail:
Big Blue Ocean Marine
Attention: Direct Sales Department
P.O Box 181
Ladysmith, British Columbia
V9G 1A2 Canada
SHIPPING TO A P.O BOX
If your ship to address is not a physical address and instead a PO Box, use must select the USPS (United States Postal Service) level of service option or contact us directly either by email or phone to place your order.
ALL PAYMENTS ARE PROCESSED IN US DOLLARS (USD).
Our website has the option of viewing pricing either in US Dollars or Canadian Dollars. Selecting and/or viewing a currency other than USD pricing is for reference only purposes as it is based on exchange rates. Due to exchange rate fluctuations, Big Blue Ocean Marine has no control over the exact rate at the point of sale nor can we guarantee said exchange rate. As exchange rates continually change, the exact invoice total shown in a currency other than USD may not reflect the exact total shown on your credit card statement upon settlement. The total USD charges pertaining to your invoice can be found under "Payment Method".
Multiple Payment Options:
Credit Card: We gladly accept major credit cards (Visa, MasterCard, Amex, Discover)
Wire Transfer (Required with High Value Orders): please contact us at 1 (250) 713 1018 or by email email@example.com
PayPal Express Checkout: Payment by login to your PayPal account or if you do not have a PayPal account you can simply click on option "Pay with Credit Card or Visa Debit Card" in the PayPal popup window which will then allow you to complete your payment using your Visa, MasterCard, Amex, Discover, Visa Debit.
We do not accept personal checks or offer shipping collect on orders. Please note that on higher dollar orders and / or orders shipping to an address other than the credit card billing address, we may require payment by Bank Wire Transfer (Sole Discretion of Big Blue Ocean Marine). This secure method of payment prevents identity fraud. For Bank details, please contact us at 1 (250) 713 1018 or firstname.lastname@example.org
Your Credit Card Provider / Issuer:
Big Blue Ocean Marine is a Canadian based company. Orders received outside of Canada can be viewed, depending on your credit card provider/issuer, as an "international purchase transaction" which may have their own associated fees. Therefore depending on your credit card issuer/provider, they could also charge you a "International Service Fee" which would be reflected on your credit card statement. Big Blue Ocean Marine will ONLY charge your credit card for the total amount of your invoice. Any possible "extra fees" charged by your credit card provider/issuer with regards to customers transaction(s) with Big Blue Ocean Marine is the customers responsibility and in no way should be viewed as a charge from Big Blue Ocean Marine. Big Blue Ocean Marine has no control over your credit card provider/issuer policy and will not be held liable for any reimbursement of such fees.
Big Blue Ocean Marine shall not be in breach of this agreement in respect of, or liable for, any failure or delay in performance of its obligations under this agreement arising from or attributed to acts, events, omissions or accidents beyond its reasonable control (“Force Majeure Event”), including without limitation, any of the following: (a) Acts of God, including fire flood, earthquake, windstorm or other natural disaster; (b) war, threat or preparation of war, armed conflict, imposition of sanctions; (c) terrorist attack, civil war, civil commotion or riots; (d) voluntary or mandatory compliance with any law; (e) fire, explosion or accidental damage; (f) adverse weather conditions; (g) collapse of building structures, failure of plant machinery, machinery, computers or vehicles; (h) any labour dispute, including strikes, industrial action or lockouts; (i) non-performance by suppliers or subcontractors; (j) interruption or failure of utility service, including but not limited to electric power, gas or water.
We have done our best to display as accurately as possible the colors of the products shown on our Site. However, because the colors you see will depend, in large part, on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
Correction of Errors
While our goal is a 100% error-free Site, we do not guarantee that any Materials or other content is accurate or complete, including price information and product specifications. If we discover price errors, they will be corrected on our systems, and the corrected price will apply to your order. We reserve the right to revoke any stated offer, to update content and Materials on our Site and to correct any errors, inaccuracies or omissions at any time without notice. We also reserve the right to refuse or cancel any order containing any error or inaccuracy, including after the order has been submitted, whether or not the order has been confirmed and your credit card charged. If your order is canceled after your payment has been processed, we will issue a full refund to the original pay type.
As a convenience to you, we may provide on our Site links to websites operated by others. If you link to and/or use these other websites, you will leave this Site and please understand that we have no control over the content on those other websites. If you decide to visit any linked site, you do so at your own risk and it is your responsibility to take all protective measures to guard against viruses, worms, trojan horses and other items of a destructive nature. We make no warranty or representation regarding any linked website or the information appearing thereon or any of the products or services described thereon. Links do not imply that we or this Site sponsors, endorses, is affiliated or associated with, or is legally authorized to use any trademark, trade name, logo or copyright symbol displayed in or accessible through the links, or that any linked site is authorized to use any trademark, trade name, logo or copyright symbol of Big Blue Ocean Marine or any of its affiliates or subsidiaries.
External Links to Our Site
All links to our Site must be approved in writing by us, except that we consent to links in which the appearance, position, and other aspects of the link may neither create the false appearance that an entity or its activities or products are associated with or sponsored by Big Blue Ocean Marine nor be such as to damage or dilute the goodwill associated with the name and trademarks of Big Blue Ocean Marine or its affiliates. We reserve the right to revoke this consent to link at any time in our sole and absolute discretion.
Information Provided By You
NO WARRANTIES; EXCLUSION OF LIABILITY
THIS SITE IS PROVIDED BY BIG BLUE OCEAN MARINE ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE, THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE, OR THE SUITABILITY OF THE MATERIALS ON THIS SITE FOR ANY PURPOSE. THE MATERIALS MAY CONTAIN INACCURACIES AND TYPOGRAPHICAL ERRORS. WE DO NOT WARRANT THE ACCURACY OR COMPLETENESS OF THE MATERIALS OR THE RELIABILITY OF ANY ADVICE, OPINION, STATEMENT OR OTHER INFORMATION DISPLAYED OR DISTRIBUTED THROUGH THIS SITE. YOU ACKNOWLEDGE THAT ANY RELIANCE ON ANY SUCH OPINION, ADVICE, STATEMENT, MEMORANDUM, OR INFORMATION SHALL BE AT YOUR SOLE RISK. WE RESERVE THE RIGHT, IN OUR SOLE DISCRETION, TO CORRECT ANY ERRORS OR OMISSIONS IN ANY PORTION OF THE SITE AND WE MAY MAKE ANY OTHER CHANGES TO THE SITE, THE MATERIALS AND THE PRODUCTS, PROGRAMS, SERVICES OR PRICES (IF ANY) DESCRIBED IN THE SITE AT ANY TIME WITHOUT NOTICE. THIS SITE, THE INFORMATION AND MATERIALS ON THE SITE, AND THE SOFTWARE MADE AVAILABLE ON THE SITE, ARE PROVIDED "AS IS" AND WE SPECIFICALLY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND INCLUDING, BUT NOT LIMITED TO, ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. IN NO EVENT SHALL WE OR OUR AFFILIATES OR AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR OTHER DAMAGES (INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF INFORMATION OR PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM) ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THIS SITE, THE CONTENT OR THE MATERIALS IN THIS SITE, THE DELAY OR INABILITY TO USE THIS SITE OR OTHERWISE ARISING IN CONNECTION WITH THIS SITE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE ITEM. IN NO EVENT WILL WE BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE FEES PAID BY YOU IN CONNECTION WITH YOUR USE OF THE SITE. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THIS AGREEMENT.
BIG BLUE OCEAN MARINE SHALL BE HELD HARMLESS AGAINST ANY THIRD PARTY LIABILITY OR OTHERWISE IN RESPECT OF DAMAGE TO PROPERTY, DEATH OR PERSONAL INJURY WHICH ARISES FROM ANY FAULT OR DEFECT IN THE PRODUCTS AND ANY COSTS, CLAIMS, DEMANDS AND OR EXPENSES ARISING OUT OF OR IN CONNECTION WITH THAT LIABILITY. NOTWITHSTANDING ANYTHING ELSE TO THE CONTRARY, BIG BLUE OCEAN MARINE’S MAXIMUM LIABILITY TO THE CUSTOMER, WHETHER IN CONTRACT OR NEGLIGENCE, SHALL BE LIMITED TO THE PURCHASE PRICE FOR THE PRODUCT(S).
To ensure product performance and or its manufacturer’s warranty, the product manufactures setup and or installation instructions / reference material must have been followed correctly.
Big Blue Ocean Marine does not claim to or offer, provide, or otherwise handle any product warranty and or assurance as to the products it offers its customers. The manufacturer of the product(s) is solely responsible (where applicable) for any and all product servicing, warranties, defects, liabilities or otherwise of its products. The Supplier (Big Blue Ocean Marine) makes no warranty of any kind, express or implied, concerning all products or its use. The User assumes all risk of all use or handling, regardless of whether the same is in accordance with the directions or suggestions of the Supplier.
Returns and/or Order Cancellation Refund Policy
The following information is only for products and or items purchased on this website www.bigblueoceanmarine.com or directly from Big Blue Ocean Marine. If a return is deemed eligible for a refund by Big Blue Ocean Marine, any refund will be issued in USD based on item(s) original USD amount on invoice at time of sale. Big Blue Ocean Marine reserves the right to choose in how a refund is issued either back on original form of payment (customer credit card) or by Cheque. The Customer is solely responsible when placing his/her order to ensure that they have confirmed all of the associated item(s) cross-reference information (if applicable) of the desired item(s) to ensure that they are ordering the correct product for their application. In the event an item(s) is ordered by customer which is deemed incorrect for customers application upon receipt of said item(s) Big Blue Ocean Marine will not be held liable in any way and customer must follow the Regular Returns Policy as stated below.
IN AN EVENT OF A DEFECTIVE ITEM:
The Customer shall inform Big Blue Ocean Marine of any damaged or defective product within ten (10) days of delivery. An emailed picture of the item clearly showing the damage(s) and or defect is required and must be submitted to Big Blue Ocean Marine within this ten (10) day period upon delivery. Be sure to keep all original packaging materials if you plan to return an item. For your security, please use an insured courier (FedEx, UPS, or USPS Parcel Post) and retain your receipt. Big Blue Ocean Marine is not responsible for items damaged caused by but not limited to handling or misuse in any way, lost in transit or the shipping cost of the return. All items must be packed sufficiently to receive full credit on the return. Pending inspection and approval of the returned product, your card will be credited the full amount of your purchase, or if you so choose a replacement will be shipped to you. All credit card refunds will be placed on the card used for the original purchase. Please allow 1-2 billing cycles for the credit to appear on your statement.
The Customer shall inform Big Blue Ocean Marine within (15) days of purchase; please retain your original receipt of purchase. Be sure to save all original packaging materials as this is required to return an item(s). For your security, please use an insured courier (FedEx, UPS, or USPS Parcel Post) and retain your receipt. All items must be returned in its original unopened packaging, packed sufficiently, returned without any damage or alteration to the part(s) and/or product(s) in any way, to receive refund credit on the return item(s). Big Blue Ocean Marine is not responsible for items damaged caused by but not limited to any handling or misuse in any way, lost in transit or the shipping cost of the return. Pending inspection and approval of the returned product, your card will be credited the original purchase price (less a 4% credit card processing fee incurred from original purchase), less a 30% restocking charge on the returned item(s). All credit card refunds will be placed on the card used for the original purchase. Please allow 1-2 billing cycles for the credit to appear on your statement.
ORDER CANCELLATION & REFUND REQUEST:
The Customer shall inform Big Blue Ocean Marine by phone or email before order has been processed, shipping label created and/or shipped. A refund will be issued to the method of payment being Credit Card or PayPal less 10% for incurred PayPal processing charges. In the event the order has already been processed and shipped, the customer will be responsible in shipping back all items in original packaging (unopened) to the Returns Department abiding by all requirements of "Regular Returns" as stated above and will then be under the 30% restocking fee and all other terms and conditions as stated in the above "Regular Returns" heading. Please contact us if any questions or concerns before issuing your return.
SHIP RETURNS TO:
ATTENTION: Returns Department
13280 SW 131st Street, Suite 111
Miami, Florida 33186 USA
Please note that once an order has been processed, it cannot be cancelled. To cancel a back order item that has not yet been processed and shipped, please contact Customer Service at (250) 713-1018 Monday – Friday 8:30 AM to 4:30 PM PST.
You are prohibited from violating or attempting to violate the security of the Site, including, without limitation, accessing data not intended for you or logging onto a server or an account which you are not authorized to access; attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding," "spamming," "mailbombing" or "crashing;" sending unsolicited email, including promotions and/or advertising of products or services; or forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability. We will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Site other than the search engine and search agents available from us on this Site and other than generally available third party web browsers (e.g., Netscape Navigator, Microsoft Explorer, Mozilla Firefox).
If you have any questions or concerns about this Agreement, please write us at:
Big Blue Ocean Marine
P.O Box 181 STN MAIN
Ladysmith, British Columbia
V9G 1A2 Canada
Please note, however, that we do not guarantee that we will receive all of your communications or other information timely and we will not be legally obligated to read, act on or respond to any such communication or other information.
You agree to defend, indemnify, and hold Big Blue Ocean Marine and its parent and affiliates, and its and their respective directors, employees, agents, successors, and assigns harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of this Site.
Termination of Use
We may terminate your access, or suspend your access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believes is a violation of these Terms & Conditions, is in violation of any applicable law, or is harmful to the interests of another user, customer, recipient, licensor, content or service provider, us or our parent or affiliates.
This Agreement shall be governed in all respects by the laws of British Columbia, Canada. You agree that any claim or dispute you may have against Big Blue Ocean Marine or its parent or affiliates must be resolved by a court located in British Columbia, Canada. You agree to submit to the personal jurisdiction of the courts located within British Columbia, Canada for the purpose of litigating all claims or disputes. Any cause of action you may have with respect to your use of the Site must be commenced within six (6) months after the claim or cause of action arises.
Our failure to exercise or enforce any right or provision of these Terms & Conditions shall not constitute a waiver of such right or provision.
If all or any part of this Agreement is invalid or unenforceable under applicable law, the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Agreement shall govern such use.
This Agreement represents the complete agreement between the parties and supersedes all prior agreements and representations between them. If any provision of this Agreement is held to be unenforceable for any reason, such provision shall be reformed only to the extent necessary to make it enforceable and the other terms of this Agreement shall remain in full force and effect.
You agree that no joint venture, partnership, employment or agency relationship exists between you and us as a result of this Agreement or your use of this Site.
No modification of this Agreement shall be effective unless it is authored and/or signed by Big Blue Ocean Marine or its affiliates. A printed version of this Agreement and/or of any notice given by us in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement or your use of this Site to the same extent and subject to the same conditions as other business documents and records originally generated and maintained by us in printed form.