At Big Blue Ocean Marine, we are committed to providing our customers with exceptional service. As providing this service involves the collection, use, and disclosure of some personal information about our customers, protecting their personal information is one of our highest priorities. Big Blue Ocean Marine respects the privacy needs and concerns of its customers.
As your email and or contact information must be shared from time to time with the manufacturers and or affiliates of the products we offer on our website or otherwise, you consent that Big Blue Ocean Marine is free to share this information so as to contact you for the purpose of product promotion, specials, and or services.
Definitions of Terms in this Policy or otherwise noted:
Personal Information – means information about an identifiable individual such as your age and gender . . . Personal information does not include contact information (described below).
Contact Information – means information that would enable an individual or business to be contacted and includes but not limited to name, position name and or title, home and or business telephone number, mobile number, home or business address, personal and or business email, home and or business fax number, boat name and number (if applicable).
Collection of Your Information
We will only collect customer information that is necessary to fulfill the following purposes: (a) To complete a sale or transaction on our website or otherwise; (b) For marketing and promotional activities; (c) For customer service; (d) For credit verification; (e) To open and manage an account; (f) To deliver requested products; (g) For specials and or contests; (h) To process returns; (i) To place orders; (j) For application forms; (k) To contact our customers; (l) To provide to the product manufacturer for returns, warranties and servicing (if and where applicable).
The types of personally identifying information we collect may include contact information such as the following: name, postal address, email address, phone number(s), fax number, commercial boat name and number, sales tax exempt number (if applicable), credit card and ID verification information (such as credit card number and driver's license number, where permitted by applicable law), information about your boat or boating preferences, as well as other relevant information.
When you visit us online, we also may collect certain non-personally identifiable information, such as the type of browser you are using, the domain name of your Internet service provider, which of our pages you access, how long you spend on each page, and aggregate data about the number of visits you make and the products and services in which you are interested. The information we learn from you during your visit helps us to improve our site, respond to your requests and customize your shopping experience with Big Blue Ocean Marine.
We will obtain customer consent to collect, use or disclose personal / contact information (except where, as noted below or otherwise in this Policy or Terms & Conditions, we are authorized to do so without consent).
Consent can be provided orally, in writing including email, by phone, by fax, submitted on our website or otherwise, or it can be implied where the purpose for collecting using or disclosing the personal / contact information would be considered obvious and the customer voluntarily provides personal information for that purpose.
Consent may also be implied where a customer is given notice and a reasonable opportunity to opt-out of his or her personal / contact information being used for e-mails, the marketing of new products and the customer does not opt-out.
Subject to certain exceptions (e.g., the personal / contact information is necessary to provide the service or product, or the withdrawal of consent would frustrate the performance of a legal obligation), customers can withhold or withdraw their consent for Big Blue Ocean Marine to use their personal / contact information in certain ways. A customer’s decision to withhold or withdraw their consent to certain uses of personal / contact information may restrict our ability to provide a particular service or product. If so, we will explain the situation to assist the customer in making the decision.
We may collect, use or disclose personal / contact information without the customer’s knowledge or consent in the following circumstances: (a) When the collection, use or disclosure of personal information is permitted or required by law; (b) In an emergency that threatens an individual’s life, health, or personal security; (c) When the personal information is available from a public source (e.g., a telephone directory or online source); (d) When we require legal advice from a lawyer; (e) For the purpose of collecting a debt; (f) To protect ourselves from fraud; (g) To investigate an anticipated breach of an agreement or a contravention of law.
If you do not wish to receive special offers and promotional information emails from us, please let us know by contacting us either by phone, email, mail or fax. You also may receive periodic mailings from us (or other organizations with whom we share your information) about new products and services or upcoming events. Please note that opting out of receiving promotional materials by email may not affect your receipt of materials by mail. If you do not wish to receive promotional mailings, please let us know by writing to us at Big Blue Ocean Marine, Attention: Mail Marketing Department, P.O. Box 181, Ladysmith, British Columbia, Canada, V9G 1A2 or by calling us at 1 (250) 713 1018.
We will take all reasonable efforts to delete your personal information from our database as soon as reasonably possible. Please note that even if you chose to opt out of either email and or mail promotions, we will continue to send you important service-related communications (e.g., order & shipping confirmation). However, these are not promotional in nature. Therefore, you should not expect that all of your personally identifiable information will be completely removed from our databases in response to your requests.
Retaining Personal Information
We will retain customer personal / contact information only as long as necessary to fulfill the identified purpose(s) or a legal or business purpose.
Protection of Children’s Personal Information
Big Blue Ocean Marine is very much concerned about protecting the safety and privacy of children. We do not knowingly or specifically request or collect personally identifiable information from or about children and do not market specifically to children. All products offered and or promoted by Big Blue Ocean Marine are for purchase by adults.
Ensuring Accuracy of Personal / Contact Information
We will make reasonable efforts to ensure that customer personal / contact information is accurate and complete where it may be used to make a decision about the customer or disclosed to another organization.
Customers may request correction to their personal / contact information in order to ensure its accuracy and completeness. A request to correct personal / contact information must be made in writing and sent to Big Blue Ocean Marine either by mail or fax; the customer must provide sufficient detail to identify the personal / contact information of concern and the correction being sought.
If the personal / contact information is demonstrated to be inaccurate or incomplete, we will correct the information as required and send the corrected information to any organization to which we disclosed the personal / contact information in the previous year. If the correction is not made, we will note the customers’ correction request in the appropriate file.
The privacy and security of our customers is very important to us. The following security measures will be followed to ensure that our customers’ personal information is appropriately protected: (a) use the best security available for on-line purchasing (b) only those that need to know and have been authorized will have access; (c) all such information on our computers are password protected. We will use appropriate security measures when destroying customer’s personal / contact information such as shredding documents and deleting any electronically stored information. We will continually review and update our security policies, appropriate measures, and controls as technology changes to ensure high levels of ongoing security.
As part of Big Blue Ocean Marine’s privacy and security practices, we do not store your credit card number in your order history so as to use for future purchases. We kindly request that you validate your credit card number each time you make a secure transaction whether through Big Blue Ocean Marine’s website or otherwise.
Providing Customers Access to Personal / Contact Information
Customers have a right to access their personal / contact information, subject to limited exceptions. A request to access personal information must be made in writing by mail or fax; you must provide sufficient detail to identify and confirm that you are in fact the person in regards to the personal information being sought. Upon request, we will also tell customers how we use their personal / contact information and to whom it has been disclosed if applicable. We will make the requested information available within 30 business days, or provide written notice (by means of mail, fax or email) of an extension where additional time is required to fulfill the request. A minimal fee may be charged for providing access to personal / contact information. Where a fee may apply, we will inform the customer of the cost and request further direction from the customer on whether or not we should proceed with the request. If for any reason a request is refused in full or in part, we will notify the customer in writing (by means of mail, fax, or email), providing the reason(s) for refusal and the recourse available to the customer.
Other Legal Notices
Questions and Complaints
Contact information for Big Blue Ocean Marine:
Big Blue Ocean Marine
P.O Box 181 STN MAIN
Ladysmith, British Columbia
V9G 1A2 Canada
1 (250) 713 1018